Regarding Packages Lost in Transit or Non-Traceable

While we want every order to be perfect and arrive on time, mistakes can happen from time to time. We can offer reprints and refunds on orders if there are order mistakes.

We unfortunately have no control over lost/delayed/missing by third-party couriers.

There are several carrier products that offer you the option to purchase upgraded shipping with included insurance. This way, if you have a claim you can contact the carrier directly to file claims.

The USPS has additional information regarding missing mail that can be viewed here. https://www.usps.com/help/missing-mail.htm.

If you are submitting a reprint or refund request, please be sure to include photo evidence of the damaged product in your request. If an order is reprinted and you have requested for upgraded shipping, we do not cover the cost of upgraded shipping. 

A missing item request can be made after 15 calendar days if USPS Priority is used.