📦6/20 - Updates

Shipping to Israel has been suspended indefinitely.

Canada Day – Tuesday, July 1, 2025 In observance of Canada Day, Canadian mail operations will be closed on Tuesday, July 1, 2025. Delivery service providers in Canada may not make final-mile deliveries for DHL eCommerce on this day, and pickups in Canada will be canceled on Tuesday, July 1. 

Independence Day – Friday, July 4, 2025 On Friday, July 4, 2025, we will observe Independence Day. Because it is a federal holiday, the United States Postal Service will not make final-mile or other deliveries. All carrier pickups in the United States will be canceled on Friday, July 4. 

📦 Shipping Update: Canada Orders
We are currently accepting orders to Canada, but please be aware that delays are likely due to the ongoing Canada Post strike. We appreciate your patience and understanding as shipping times may be extended beyond normal estimates. We will not be issuing refunds or replacements for late or delayed items.

6/7 - Two Pallets of Old Style Travel Mugs Found - Limited supply of old style travel mugs. Order now while supplies last!

5/18 - Silver Travel Mugs - The manufacturer has discontinued our standard travel mugs. We now offer a new style of travel mug. Please note the price change reflected in the listing.

Friendly Reminder: If your order requires VAT/IOSS tax information, please email it directly to customhappystore@gmail.com. This information must not be placed in the “Technical Instructions” box—it will not be added to the order and may result in customs issues. Orders missing proper tax info via email will not be eligible for refunds or replacements.

The “Technical Instructions” box is for the art team only. Please use it to communicate layout-specific notes such as "Same F/B" or "Full Bleed," where applicable. Be sure to read through the listings to obtain the correct dimensions for artwork and to understand the print expectations for each product.

Thanks for helping us keep everything running smoothly!

Postal Holidays:

Canada Day Canada – Tuesday, July 1, 2025

Independence Day U.S. – Friday, July 4, 2025 

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Possible Canadian Post Strike:

As you may know, the current collective agreement between Canada Post and the Canadian Union of Postal Workers (CUPW) expires on May 22, and negotiations are ongoing to reach a new agreement. If no agreement is reached by that date, a strike is possible as early as May 23. For up-to-date details on this topic, we recommend visiting the Canada Post website. 

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4/21 - DHL Domestic Price Increase Effective 4/28/25

-- $6.40 now $6.95 up to 1 pound

-- $7.40 now $7.95 up to 2 pounds

We are currently unable to print Full Bleed Pillowcases, Velveteen Blankets, and All Over Print Socks.

CURRENT PRODUCTION INFORMATION

--- Sublimation Items: 2-4 Business Days.

--- UV Items: 2-4 Business Days

--- Engraved Items: 2-4 Business

--- Pillowcases, Socks, and Underwear: 2-4 business days.

The new FBA Address is:

6480 Cameron Street, Suite 300, Las Vegas, NV 89118

-- Order Addresses may be updated until the shipping label is printed.

-- Orders may be cancelled until they are batched into production.

-- Cancellations are NOT guaranteed.

-- DO NOT Add 'Gift Messages' to the Company Line of the Shipping. These will void the shipping label and the order will not be delivered.

-- If ordering a Full Wrap, please only upload to the Front Design file slot and leave "Full Wrap" in the Technical Instructions.

-- If there is only one design for Front and Back, please only upload the design file once and leave a note 'Same F/B' in the Technical Instructions.

-- We do not ship or print over the Weekend. Production is only M-F.

-- Production Day 1 starts the first buisness day AFTER the order is purchased.

-- For Military and PO Box please select USPS for fastest delivery.

-- 2 Day Air is a Business Class service to large cities. It is NOT available to all areas. This does NOT speed up production times.

-- Expedited Shipping does NOT speed up production.

International orders: Please email CustomHappyStore@gmail.com with IOSS, GST, VAT or other tax data so we can mark the customs declaration form as a gift and add the information electronically.

We kept the rates low during Q4, but additional rate increases by all carriers go into effect 1/21/25.

Standard pricing for DHL has changed. Our $5.95 rate is now $6.40. Our $6.95 rate is now $7.40.

And our rates to Canada have increased from $9.95 to $10.95 for packages under one pound. $12.95 under two pounds.

Rate increases for international packages will be higher across the board $1-$5. We are working through the details at this time.

USPS rates have also increased and will be reflected at checkout.

We produce CUSTOM products for all size business owners, from solopreneurs to corporations. Mugs, shotglasses, pillowcases, steins, travel mugs... let us create them with your custom image. Whether you want one or two mugs, or a thousand, we give every job the attention to detail it deserves!

A CustomHappy Customer usually operates a small business interested in offering additional products to their customers. Maybe you already sell T-Shirts and would like to offer dye sublimated products.  Perhaps you are a Web Entrepreneur looking to add customized products to your website. You could be new to the business or an old-timer. We work with many types of businesses and would love to work with YOU!

CustomHappy can help you in several ways if you are in the custom printing industry.

1) We are a complete fulfillment center for custom products. If you wish to add custom products to your website, resell mugs of your own design, or just outsource specific jobs to us, we can produce your products, pack, label, and ship them. We even pass along our discounted shipping rates so shipping can be an additional profit center for your company.

2) We can help you grow your business, adding additional products to your offerings. We can ship bulk mugs to your store, or even FBA orders to Amazon on your behalf.

3) If you make your own mugs/shotglasses/travel mugs we can supply you with blanks at VERY competitive pricing.

4) As the fulfillment center for a national website we have the experience to consult with your business and support your online sales.