URGENT UPDATE - WAREHOUSE MOVING LOCATIONS

We are in the process of relocating our warehouse to Las Vegas. This move involves packing and transporting all equipment and inventory, which will temporarily delay production.

Delays are expected to begin on January 22nd, and we anticipate a delay of approximately 7 days. However, this may extend depending on how quickly the equipment can be moved, unpacked, set up, and made fully operational.

This will affected FBA orders as the Ship From address will change. We will provide that new address as soon as it is available.

We appreciate your patience during this transition and will keep you updated with any new information as it becomes available.

All FBA orders placed before 1/20 have been filled.

We will continue to print pillowcase, plushies, tees, mugs, travel mugs, and shot glasses. 

We cannot print UV items - Candles, ornaments, photo frames, tumblers, journals, jewelry cases.

Engraved items are also unavailable the present time.

CURRENT PRODUCTION TIMES - 7+ Business Days for most items.

--- Ornaments / Candles / Tumblers:

--- Laser Engraving: 3-5 Business Days

--- Mugs / Travel Mugs / Tees / Teddy Bears / Shot glasses / Pillow Cases: 2-4 Business Days

--- Engraved items 3-5 Business Days

-- FBAs: We will being accepting FBA Orders 12/23 with a 14 business day turnaround time.

NOTE:

-- 20 oz White Polar Camels Tumblers Out of Stock

-- Order Addresses may be updated until the shipping label is printed.

-- Orders may be cancelled until they are batched into production.

-- Cancellations are NOT guaranteed.

-- DO NOT Add 'Gift Messages' to the Company Line of the Shipping. These will void the shipping label and the order will not be delivered.

-- If ordering a Full Wrap, please only upload to the Front Design file slot and leave "Full Wrap" in the Technical Instructions.

-- If there is only one design for Front and Back, please only upload the design file once and leave a note 'Same F/B' in the Technical Instructions.

-- We do not ship or print over the Weekend. Production is only M-F.

-- Production Day 1 starts the first buisness day AFTER the order is purchased.

-- For Military and PO Box please select USPS for fastest delivery.

-- 2 Day Air is a Business Class service to large cities. It is NOT available to all areas. This does NOT speed up production times.

-- Expedited Shipping does NOT speed up production.

International orders: Please email CustomHappyStore@gmail.com with IOSS, GST, VAT or other tax data so we can mark the customs declaration form as a gift and add the information electronically.

1/10 - Severe snowstorms in several US states and wildfires in Southern California are impacting deliveries.

Please keep reading to learn more about how this may affect your orders. 

Severe winter conditions

The East Coast and Midwest are experiencing winter storms, impacting shipping within the regions and in surrounding states. Please allow additional time for your items to be delivered. 

Affected states: Alabama, Arkansas, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington D.C., and West Virginia.

Wildfires in California

The ongoing wildfires (Palisades, Eaton, Hurst) in Southern California (Malibu, Santa Monica, Los Angeles, Pasadena, and San Fernando) also impact shipping and delivery in and around the region. 

USPS regularly shares information about nationwide delays here.

What does this mean for your store?

You can still place orders, but processing and delivery may take longer than usual. We recommend informing your customers about the potential delays to set realistic expectations.

1/20 - All Orders put into transit during and after the Strike are still sitting in Customs or adjacent areas. It will take time for the Canadian Postal service to get through the backlogs caused by the Strike, there is no ETA for anything. At this time we are not providing replacements or refunds for orders in transit.

12/16 Update: End of Canada Strike – Orders Open, But Delays Persist

Dear Valued Customers,

We’re pleased to announce that the Canada strike will offical ends as of 12/17/24, and we are now taking orders shipping to Canada once again. While this is great news, please be aware that there are significant delays as the backlog of orders in transit is worked through.

Important Updates:

• No ETA for Orders in Transit: Any orders already in transit to Canada do not have an estimated time of arrival.
• Delays for New Orders: Due to the large volume of packages in the backlog, new orders are also expected to experience extended delivery times.
• Christmas Deliveries: Unfortunately, we do not anticipate orders in transit or new shipments to Canada to arrive before Christmas.

We appreciate your understanding and patience during this time as carriers work to resolve the delays. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

Thank you for your continued support.

Important note on refunds

Please note that due to the backlog in CA and US customs, we are unable to process refunds for orders stuck in transit or that are without tracking updates at this time. This includes any orders that went out prior to the Strike shutdown. All orders in transit are non-refundable as they will be delivered as expected with the Canadian Postal Service back at work.

We kept the rates low during Q4, but additional rate increases by all carriers go into effect 1/21/24.

Standard pricing for DHL has changed. Our $5.95 rate is now $6.40. Our $6.95 rate is now $7.40.

And our rates to Canada have increased from $9.95 to $10.95 for packages under one pound. $12.95 under two pounds.

Rate increases for international packages will be higher across the board $1-$5. We are working through the details at this time.

USPS rates have also increased and will be reflected at checkout.

We produce CUSTOM products for all size business owners, from solopreneurs to corporations. Mugs, shotglasses, pillowcases, steins, travel mugs... let us create them with your custom image. Whether you want one or two mugs, or a thousand, we give every job the attention to detail it deserves!

A CustomHappy Customer usually operates a small business interested in offering additional products to their customers. Maybe you already sell T-Shirts and would like to offer dye sublimated products.  Perhaps you are a Web Entrepreneur looking to add customized products to your website. You could be new to the business or an old-timer. We work with many types of businesses and would love to work with YOU!

CustomHappy can help you in several ways if you are in the custom printing industry.

1) We are a complete fulfillment center for custom products. If you wish to add custom products to your website, resell mugs of your own design, or just outsource specific jobs to us, we can produce your products, pack, label, and ship them. We even pass along our discounted shipping rates so shipping can be an additional profit center for your company.

2) We can help you grow your business, adding additional products to your offerings. We can ship bulk mugs to your store, or even FBA orders to Amazon on your behalf.

3) If you make your own mugs/shotglasses/travel mugs we can supply you with blanks at VERY competitive pricing.

4) As the fulfillment center for a national website we have the experience to consult with your business and support your online sales.