Production Information

URGENT UPDATE - WAREHOUSE MOVING LOCATIONS

2/4 - The new warehouse in Las Vegas is up and running. The UV printers are not yet fully functional. We are working to calibrate and test. They will work through the weekend to clear the backlog of older orders. We will update production times on Monday after assessing the progress throughout the weekend.

The new FBA Address is:

6480 Cameron Street Suite 300 Las Vegas, NV 89118

CURRENT PRODUCTION TIMES

--- Ornaments / Candles / Tumblers: 7-10 Business Days

--- Engraving: 7-10 Business Days

--- Mugs / Travel Mugs / Tees / Teddy Bears / Shot glasses / Pillow Cases: 2-5 Business Days

-- FBAs: We will being accepting FBA Orders with a 14 business day turnaround time.

NOTE:

-- Order Addresses may be updated until the shipping label is printed.

-- Orders may be cancelled until they are batched into production.

-- Cancellations are NOT guaranteed.

-- DO NOT Add 'Gift Messages' to the Company Line of the Shipping. These will void the shipping label and the order will not be delivered.

-- If ordering a Full Wrap, please only upload to the Front Design file slot and leave "Full Wrap" in the Technical Instructions.

-- If there is only one design for Front and Back, please only upload the design file once and leave a note 'Same F/B' in the Technical Instructions.

-- We do not ship or print over the Weekend. Production is only M-F.

-- Production Day 1 starts the first buisness day AFTER the order is purchased.

-- For Military and PO Box please select USPS for fastest delivery.

-- 2 Day Air is a Business Class service to large cities. It is NOT available to all areas. This does NOT speed up production times.

-- Expedited Shipping does NOT speed up production.

International orders: Please email CustomHappyStore@gmail.com with IOSS, GST, VAT or other tax data so we can mark the customs declaration form as a gift and add the information electronically.

Shipping Updates & Expectations

2/1 - Severe snowstorms in several US states and wildfires in Southern California are impacting deliveries.

Please keep reading to learn more about how this may affect your orders. 

Severe winter conditions

The East Coast and Midwest are experiencing winter storms, impacting shipping within the regions and in surrounding states. Please allow additional time for your items to be delivered. 

Wildfires in California

The ongoing wildfires (Palisades, Eaton, Hurst) in Southern California (Malibu, Santa Monica, Los Angeles, Pasadena, and San Fernando) also impact shipping and delivery in and around the region. 

USPS regularly shares information about nationwide delays here.

What does this mean for your store?

You can still place orders, but processing and delivery may take longer than usual. We recommend informing your customers about the potential delays to set realistic expectations.

URGENT Canadian Postal Strike

2/1 - Canada Postal Service has cleared out he backlog of orders and is running close to typical expected delivery timing.

SHIPPING RATES INCREASING 2/1/25

We kept the rates low during Q4, but additional rate increases by all carriers go into effect 1/21/25.

Standard pricing for DHL has changed. Our $5.95 rate is now $6.40. Our $6.95 rate is now $7.40.

And our rates to Canada have increased from $9.95 to $10.95 for packages under one pound. $12.95 under two pounds.

Rate increases for international packages will be higher across the board $1-$5. We are working through the details at this time.

USPS rates have also increased and will be reflected at checkout.

CustomHappy

We produce CUSTOM products for all size business owners, from solopreneurs to corporations. Mugs, shotglasses, pillowcases, steins, travel mugs... let us create them with your custom image. Whether you want one or two mugs, or a thousand, we give every job the attention to detail it deserves!

Our Customers

A CustomHappy Customer usually operates a small business interested in offering additional products to their customers. Maybe you already sell T-Shirts and would like to offer dye sublimated products.  Perhaps you are a Web Entrepreneur looking to add customized products to your website. You could be new to the business or an old-timer. We work with many types of businesses and would love to work with YOU!

How Can We Help You?

CustomHappy can help you in several ways if you are in the custom printing industry.

1) We are a complete fulfillment center for custom products. If you wish to add custom products to your website, resell mugs of your own design, or just outsource specific jobs to us, we can produce your products, pack, label, and ship them. We even pass along our discounted shipping rates so shipping can be an additional profit center for your company.

2) We can help you grow your business, adding additional products to your offerings. We can ship bulk mugs to your store, or even FBA orders to Amazon on your behalf.

3) If you make your own mugs/shotglasses/travel mugs we can supply you with blanks at VERY competitive pricing.

4) As the fulfillment center for a national website we have the experience to consult with your business and support your online sales.

Take a video tour!

Here's some of our team hard at work making high-quality products.